PAYMENT
Payment is due at time of checkout. Polkadot Orchid Embroidery accepts all major credit cards as well as PayPal payments.

Virginia residents, please note that a 5.3% sales tax rate will be added during checkout.

SHIPPING
Most domestic orders are shipped via USPS. However, very large orders may be shipped via UPS. We generally try to embroider our orders within 4 business days after payment is received. However, some custom orders may require up to 10 business days to complete before shipping.

INTERNATIONAL ORDERS
We will ship to any country that will accept PayPal processing. Buyer is responsible for any Customs or Duty Fees, including VAT charges. International shipments may take time to clear through customs. Polkadot Orchid Embroidery will provide a customs number via email as soon as it is available.

CUSTOM ORDERS
Polkadot Orchid Embroidery happily does custom orders. Please note that custom orders may take up to two weeks to produce and are generally non-returnable.

We respect intellectual property rights of others. We reserve the right to cancel any custom order that asks us to infringe on copyrighted or trademarked properties. We also reserve the right to cancel any order that is obscene, offensive, or derogatory.