If for some reason, one of our products fails to meet your expectations, please contact us. We strive to ensure you are happy with your purchase.
We are happy to accept returns of non-personalized items. Simply return the item to us in its original, unused condition within 28 days of receipt. Items should be unworn (if applicable) and in their original packaging.
Refunds will be credited back to the original form of payment once the returned item(s) are received. We issue a full refund for the original purchase price; buyers pay for return shipping.
The item is the buyers responsibility until it reaches Polkadot Orchid Embroidery. For your protection, it is recommended the package be insured for its contents.
Please allow 7 standard business days days for a refund to be processed. Including the order number with your return facilitates timely processing.
Unfortunately, personalized, monogrammed, and other customized items are generally not refundable or exchangeable due to their custom nature. If for some reason, there is an error on our part in monogramming or personalizing an item, we will replace the item at our cost.